FAQ
What is the policy regarding samples taken home?
We do allow samples to be taken home. The samples include: flooring, tile, fabric, window treatments, cabinet pieces, and paint swatches.
We do ask that the samples get returned within three business days. Once those samples are returned, we do close the "order" and everything is all set!
We do ask that the samples get returned within three business days. Once those samples are returned, we do close the "order" and everything is all set!
How do I return an item?
See below on return policy first.
It is quite easy to return a product. Any décor item that is not seasonal may be brought into the store for a return.
It is quite easy to return a product. Any décor item that is not seasonal may be brought into the store for a return.
What is your return policy?
Our return policy is quite simple. Any item that is special ordered or seasonal, cannot be returned. You have 30 days to return any stock item with a receipt included, but may have to pay a restocking fee depending on the item.
How do I track my order?
Orders are typically placed through the postal service, FedEx, or UPS. We can offer tracking numbers upon request.
If there is any questions or concerns about a delivery, please notify us whether it be by phone, email, or an in-person visit.
If there is any questions or concerns about a delivery, please notify us whether it be by phone, email, or an in-person visit.
Do you install products you sell?
Yes. Installations are only available on a couple of our products. Those products include flooring and window treatments. We don't do any installations for kitchen or bathrooms.
What are your delivery options?
For orders shipping out of state, we do use a shipping company, especially for furniture sales. We offer home delivery on flooring products and furniture.